SMB Communications Plans and Priorities – report

While perusing the web for related information, I came across a blog post on allstream.com discussing a report prepared by Webtutorials on the challenges and opportunities SMBs face with respect to unified communications and technology in general:

http://blog.allstream.com/whats-new-in-the-2012-smb-communications-plans-and-priorities-report/

The report uncovered the fact that many SMBs are relying on older and outdated technologies that negatively impact employee productivity.

For me, the key point made was in the closing remarks:

…adoption of unified communications and cloud services can in fact allow SMBs to extend to new markets through mobile/extended workforces while reducing the need to increase fixed costs such as office space and infrastructure…